Terms and Conditions
Last Updated: November 2025
Welcome to biryanwi.com (“Website”), operated by Biryanwi Foods (“we,” “our,” or “us”). By accessing or using our Website, mobile application, or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our Website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.
2. Services
We provide freshly prepared biryani and related food products for online ordering and home delivery through our Website and partnered delivery services. Availability may vary based on your location, time, and kitchen capacity.
3. Ordering and Payment
- Orders can be placed online through biryanwi.com or our authorized delivery partners.
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We accept online payment through credit/debit cards, UPI, wallets, or other available methods.
- Once an order is placed and confirmed, it cannot be modified or canceled after preparation has started.
4. Delivery Policy
- Delivery time may vary based on location, order volume, and weather conditions.
- We strive to deliver fresh, hot biryani right to your doorstep within the estimated time shown at checkout.
- In case of delays or delivery issues, please contact our customer support immediately.
5. Refunds and Cancellations
- Orders once confirmed cannot be canceled if food preparation has begun.
- Refunds may be provided only in case of incorrect or missing items, subject to verification.
- All refund requests must be raised within 2 hours of delivery through our support team.
6. Food Quality and Safety
- All food items are freshly prepared using high-quality ingredients and hygienic practices.
- Please consume the food within the recommended time for best taste and safety.
- We are not responsible for issues arising from improper storage or delayed consumption after delivery.
7. User Responsibilities
- You agree to provide accurate delivery details and contact information while placing an order.
- You shall not use our Website for fraudulent or unlawful purposes.
- We reserve the right to refuse or cancel any order in case of suspicious activity or incorrect details.
8. Intellectual Property
All content on biryanwi.com — including text, images, logos, and recipes — is the property of Biryanwi Foods and is protected by applicable copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
9. Limitation of Liability
We strive to provide the best quality food and service. However, Biryanwi Foods shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or services.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of our Website after such changes constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- Email: biryanwi@gmail.com
- Phone: +91-9711745872
- Address: Biryanwi Foods, Hyderabad, India
