Shipping Policy
- Typical preparation time: 20–45 minutes, depending on order volume and dish type.
- During peak hours, festivals, or severe weather, slight delays may occur.
2. Delivery Areas
We currently deliver food within selected serviceable locations in Delhi NCR. We may expand our service areas later; updates will be posted on the Website.
Tip: Enter your delivery address at checkout to check real-time availability.
3. Delivery Charges
- Delivery charges vary based on distance, order value, and ongoing promotions.
- The exact delivery charge will be shown at checkout before payment.
4. Delivery Time
- Standard delivery time: 30–60 minutes, depending on distance and traffic.
- In case of delays (traffic, weather, or high order volume), customers will be notified via call/SMS/app notification.
5. Order Tracking & Communication
- After your order is confirmed, you may receive order status updates via SMS, call, or app notifications.
- If the delivery partner faces difficulty (address, access, etc.), they may contact you using the phone number provided.
6. Cancellations & Refunds
- You can cancel an order before it has entered the final preparation stage. Cancellation options will be shown in your order details.
- Refunds for prepaid orders will be processed as per the original payment method and may take 3–7 business days depending on the payment provider.
- If an item is missing or incorrect, please contact our support immediately (details below). We will resolve it promptly.
7. Food Safety & Packaging
- All food is prepared following local food-safety guidelines and hygienic practices.
- Orders are packed securely to preserve temperature and prevent spillage during transit.
8. Force Majeure
We are not liable for delays or failures in delivery caused by events beyond our control, such as natural disasters, strikes, government restrictions, or severe weather. In such cases, we will make reasonable efforts to notify affected customers.
9. Contact & Support
If you have questions or issues about your order or delivery, contact us:
Note: This Shipping Policy is part of our Website policies. By placing an order, you agree to the terms outlined above. We may update this policy from time to time; continued use after updates constitutes acceptance.
